Hatching Time Recognized as FedEx ‘Customer Of The Game’

Hatching Time

In 2018, Hatching Time saw a need for clean, sanitary products in the poultry industry. Based out of Newark, DE, Hatching Time is an e-commerce business focusing on providing technologically-advanced poultry raising equipment. With main markets including homesteaders, hobbyists, small to medium-sized farms, chick hatcheries, 4-H clubs, institutions, universities, and research labs, Hatching Time offers a diverse sanitary and technologically-advanced line of products. Since the start of their business, Hatching Time’s goal has been to become recognized as North America’s largest “One-Stop Poultry Shop.”

With flagship product lines constructed from durable ABS plastic, products are engineered to create a no-rust, clean environment for your fertile eggs, hatchlings, teens, and adult birds. These patented product lines boast durable, effective, and long-lasting results with over 30+ years of research and development.

“Customer Of The Game”

FedEx recently invited Hatching Time to walk onto the field during the Eagles vs. Washington football game to be recognized as FedEx ‘Customer Of The Game’. Ryan Flanagan (Co-CEO) brought his father, Neil Flanagan, onto the field with him to be featured on the Jumbotron at FedEx Field. Unfortunately, Yagiz Aksu (Co-CEO) was not able to attend the game but was there in spirit!

Flanagan shared his excitement: “Walking through the player’s tunnel and being recognized on the field for our partnership and sales growth was an amazing experience and one I will never forget!”

Hatching Time has developed a mutually rewarding relationship with FedEx and ships products throughout the United States, Canada, and Mexico. Hatching Time looks forward to many more great years with FedEx.

Customer Feedback

Customer feedback is key to new product development for Hatching Time. Hatching Time tends to launch new products yearly and upgrade lines bi-annually. Adapting to the market and customer requests is a critical aspect of running a successful business for Hatching Time.

“You Asked, We Delivered” seems to be Hatching Time’s tagline now. In Q1 of 2022, Hatching Time will be launching a Facebook marketplace alternative for the poultry and farming community. Hatching Time’s customers regularly inquire about where to buy healthy livestock, and they’ve heard far too many stories of customers purchasing unhealthy birds from disreputable sources. Hatching Time aims to bring reputable buyers and sellers together through one easy-to-use platform. To promote healthy birds, buyers can turn to verified ‘shop’ reviews to vet sellers. Also, farms that join with NPIP (National Poultry Improvement Plan) certification will be highlighted, providing shoppers with more peace of mind when purchasing. Anything sold on farms can be posted here – animals, produce, farm equipment, or even that old incubator you’re getting rid of since you’ve upgraded to a Hatching Time unit!

Their Experience with the Delaware SBDC

“The Delaware SBDC has been extremely helpful when it comes to finding the right connections we need to grow our business. Margo Reign has been our main point of contact at the Delaware SBDC. Her invaluable insight has helped us link up with the right people and navigate new challenges and opportunities.”

Specifically, one notable opportunity was an invitation to be a business case study in the SBDC’s Student Link Program (Small Business Management – Spring, 2021) through the University of Delaware. “It was fulfilling to give back to my alma mater and help Margo’s students learn about how to start, grow, and scale an international e-commerce business. This is what it’s all about for me. Helping the next generation just as the SBDC is helping us.” – Ryan Flanagan (Co-CEO).

“Hatching Time loves the Delaware SBDC and their initiative to help small businesses like ours. The SBDC gives exceptional advice for free drawing upon their years of experience helping small businesses grow. Margo Reign, our advisor, has been a great asset to our team over the last year. Hatching Time has seen tremendous growth, creating new dynamics in our company. Margo has answered critical questions that positively impacted the direction of our business. We truly appreciate everything Margo, and the rest of the team at the Delaware SBDC, continue to do for Hatching Time.”

Congratulations, Hatching Time!